To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
IMPORTANT: We do not ship to PO boxes
Apparel orders: Shipped within 5-7 business days after processing (10-15 business days). This does not include holidays or weekends.
Light box orders: Expect your order to be completed within 10-27 Business Days. Add 5-7 Business Days to Deliver. This does not include holidays or weekends.
SHIPPING RATES & TIMELINES
The estimated timelines for processing, transit, and final delivery are included at the link provided below for reference:
Please note that orders to US destinations may take 5-7 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.
When your order has been shipped, you will receive an email with tracking information.
For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.
Shipping fees are non-refundable. If you refuse any shipments from theimageapparel.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.
IMAGE Apparel does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. Please visit your local post office if you missed your delivery to pick up your package.
ALL SALES ARE FINAL
Exchanges are available under the discretion of our quality control team, and under certain circumstances. For any concerns with your order please contact us at firstname.lastname@example.org. Please make sure to include all relevant information like your order number, item name, size and color so we can better assist you.